Anti-Discrimination Policy

The Center does not discriminate, exclude people or treat them differently on the basis of race, religion, color, national origin, age, disability, marital status, gender identity, sex, or source of payment. The Center provides free aids and services for disabilities as follows:

  • Qualified sign language interpreters
  • Written information in other formats (such as large print or electronic formats)

The Center provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters
  • Information written in other languages

ATTENTION: Language assistance services, free of charge, are available to you. Call (833) 625-9578.
Language line: 1-877-245-0386
On Site: Stratus Video interpretation services available.
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.
Llame al (833) 625-9578; 1-877-245-0386
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis.
Ligue par a (833) 625-9578; 1-877-245-0386.

Patients who believe that the Center has failed to provide these services may file a complaint either in person or by mail, fax, or email. The complaint should be filed with the Center Administrator, whose contact information is listed in the Grievance Procedure Section.
Patients can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

GRIEVANCE PROCEDURE

The patient, family member, and visitor to the Center may contact the following if not satisfied with the outcome of their complaint:
RI Department of Public Health
3 Capital Hill
Providence, RI
Phone: (401) 222-5200

Medicare Ombudsman
1-800-633-4227
https://www.cms.gov/center/special-topic/ombudsman/ medicare-beneficiary-ombudsman-home

Accreditation Association for Ambulatory Health Care
Phone: 847-853-6060 • Email: info@aaahc.org